Frequently asked questions

At Cleanurse, we take pride in delivering top-quality cleaning services, and your satisfaction is our top priority. If for any reason, you're not completely happy with our service, let us know within 24 hours, and we'll come back to make it right-at no extra cost We believe in doing the job perfectly the first time, but if something isn't up to your expectations, we'll go the extra mile to ensure you're completely satisfied. That's our promise to you. Your satisfaction isn’t just our priority—it’s our promise.

Yes, we offer discounts for customers who schedule recurring cleaning services. Please contact us for more information about our pricing and discounts.

Yes, all of our cleaners undergo a thorough background check before they're hired. We only hire trustworthy and reliable professionals to ensure the safety of our customers and their homes.

We proudly serve Calgary, Alberta and surrounding communities. If you're unsure whether we cover your area, feel free to reach out!

We specialize in residential, commercial, and rental property cleaning. Services include deep cleaning, move-in/move-out cleans, recurring maintenance cleans, and custom packages tailored to your needs.

Not at all—many clients provide secure access and return to a spotless space. But if you'd prefer to be home, that works too.

Life happens! We just ask for at least 24 hours’ notice to avoid cancellation fees and help us plan efficiently.

Yes, Cleanurse is fully insured and bonded, giving you peace of mind with every clean.

Absolutely. We offer flexible, customizable cleaning plans based on your home, schedule and specific needs. Just tell us what you’d like, and we’ll tailor the service to fit.

Yes, we come fully equipped with professional-grade, eco-friendly products and tools. If you have preferred products, just let us know.

Yes! We offer seasonal promotions, loyalty perks, and referral discounts. Follow us on social media or subscribe to our newsletter to stay updated on current offers.

It’s simple: Refer a friend and when they book their first cleaning, you both get 10% off your next service. There’s no limit—refer as many people as you like!

Yes! We offer discounted rates for weekly, bi-weekly, or monthly clients. The more regularly we clean, the more you save.

Generally, only one discount or promotion can be applied per service. However, we’ll always make sure you get the best available deal.